How One Woman Changed the Way the Military Notifies Families of Casualties

For years, the dreaded knock at the door, followed by a formal telegram, was how the U.S. military informed families of the death of a service member. During the Vietnam War era, Julie Moore, an Army wife, experienced firsthand the impersonal nature of this process. She believed families deserved more respect and support during such a devastating time.

Moore, along with other Army wives, began lobbying for a more dignified and compassionate approach to casualty notifications. They argued that families should be informed in person and offered immediate support to cope with their loss. Their efforts eventually led to significant changes in Army policy.

Today, specially trained service members personally notify families of casualties. They provide detailed information about the circumstances of the death and offer ongoing support and resources to help families navigate their grief. This shift is largely attributed to the advocacy of Julie Moore and her fellow Army wives.

Correspondent Elaine Quijano spoke with Moore's children, who shared stories of their mother's determination and compassion. They emphasized her unwavering commitment to ensuring that military families received the care and respect they deserved during times of immense sorrow. Moore's legacy continues to shape Army culture, reminding the military of the importance of empathy and support in serving those who serve our country.