GameStop has launched an investigation following claims that some customers received Nintendo Switch 2 consoles with damaged screens. Several reports have surfaced indicating that staples may have been the cause of the damage, potentially occurring during the packaging or shipping process. The retailer acknowledged the issue on Thursday and stated that it is taking the reports seriously.
"We are aware of a few isolated incidents involving damaged Nintendo Switch 2 screens and are currently investigating the matter thoroughly," a GameStop spokesperson said. "We are committed to ensuring our customers receive products in perfect condition, and we are working to identify the source of the problem and implement preventative measures."
Customers who have received damaged consoles are encouraged to contact GameStop customer service for assistance. The company has assured customers that it will take steps to resolve the issue, which may include console replacements or other appropriate remedies. The investigation is ongoing, and GameStop will provide updates as more information becomes available. This news comes just days after the highly anticipated launch of the Nintendo Switch 2.
GameStop Probes Claims of Damaged Nintendo Switch 2 Screens
GameStop is looking into reports from customers who say their new Nintendo Switch 2 consoles arrived with damaged screens. Some customers claim staples caused the damage during shipping or handling. The video game retailer confirmed the investigation on Thursday, promising to address the issue. GameStop is working to determine the scope of the problem and how to prevent it in the future.
Source: Read the original article at NBC